Recent Fraud Alerts:
Fraud Alert: NCUA "vishing" scam is reported in Indiana
The League has learned that a scam identified by the NCUA has been reported in Indiana. The scam uses the agency's name in an attempt to obtain personal financial information. Credit union members from around the country have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information. The Indiana calls have been made to cell phone numbers, and the caller ID shows just three digits - 543. Action to take: Anyone contacted by this so-called "vishing" (voice-based phishing) scheme should immediately contact NCUA's Consumer Assistance Center Hotline at (800) 755-1030 or by email at firstname.lastname@example.org to report the scam. Operators answer calls Monday - Friday between 8:00 a.m. and 5:00 p.m. Eastern Time.
Members have received text messages informing them of fraud on their cards and for them to call the number listed in the message. These are fraud messages. DO NOT CALL THE NUMBER. If you or someone you know has called the number and put in a 16 digit card number, PLEASE CALL US IMMEDIATELY. Thank you and we apologize for the inconvenience.
Online Bill Pay Alert:
There is a fraud letter going around. It reads something like this, “Our records show that your password was recently changed for your bill payment service. For your protection we are writing you to verify that you authorized this change please call 1-888-860-6203.”
Our online bill pay service will not send letters out like this. They may send collection letters, but not a letter regarding a password change. And they always send correspondence via e-mail not paper in an effort to enhance the “Go Green” movement.
If you have any questions about any of these fraud warnings, please contact IFCU at 765-771-8000 or toll free at 1-888-564-4328.
Fraud & Other Alerts
| E-mail Scams
| Phone Scams
| Identity Theft
| Online Security
| More Resources
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We are currently blocking only DEBIT transactions in the states of California and New York. This is due to recent fraudulent transactions being reported. If you plan to travel to these states, and plan to use your DEBIT card, please contact IFCU Card Services at (765) 771-8000 or 1-888-564-7328 (toll free).
We are also blocking ALL transactions in the country of France. Please contact IFCU Card Services at (765) 771-8000 or 1-888-564-4328 (toll free) to receive more detailed information before traveling to this location.
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A "Phishing” is a scam that uses e-mail to trick consumers into disclosing their credit card number, account information, social security number, passwords and other personal information.
Phone Scams: |Back to top|
- CUNA Rewards e-mail scam
- Tax-related scams
- Tips for recognizing e-mail scams
- "Vishing" scams
- Lottery scams
Phone scam artists call potential victims and try to trick them into sharing personal information by posing as a reputable company that you recognize. Recently caller ID spoofing has emerged as a tool for criminals to make it appear that they are calling from a bank or other financial institution. That helps them convince consumers to divulge account numbers, passwords and other sensitive information.
Identity Theft: |Back to top|
- Tips for identifying and avoiding telephone scams
- Tax-related scams
- Vishing scam
- Call forwarding scam
- Credit card phone scam
Identity theft occurs when someone uses your personal information without your permission to commit fraud or other crimes. Here we provide information about minimizing your risk of ID theft and your damage if a problem occurs.
Online Security: |Back to top|
- Identity protection
- What to do after your purse or wallet is lost or stolen
You have a vital role in ensuring the safety of your personal and financial information. Here are some ways to ensure your information is protected.
Additional Security Resources: |Back to top|
- Use an up to date and reputable web browser that supports 128-bit encryption, such as current versions of Firefox, Internet Explorer or Netscape. This way you can take advantage of new technologies and to ensure that the most current security updates are being used.
Firefox | Internet Explorer | Netscape | Safari | Opera
- Be especially careful about using public or shared computers. Don’t access personal information on a computer unless you are confident that it, and the network it is connected to, is secure.
- Don’t leave your computer unattended while logged on to online banking or other sites where you provide personal information. Others could gain access to your account information if you walk away.
- Always log out when you are finished to properly end your session. Once a session has ended, no further transactions can be processed until you log on to the system again.
- Close your browser when you are finished using it, so others cannot view any account information by using the "back" button on your browser.
- Disable automatic password-save features in the browsers and software you use to access the Internet.
- Install and use a quality anti-virus program. As new viruses are created each and every day, be sure to update your anti-virus program often. Never allow a virus to remain on your computer.
- Do not download or install a program on your computer unless you are confident that it is from a trusted and reputable source.
- Install new security patches as soon as your operating system and Internet browser manufacturers make them available.
- Install an anti-spyware program and scan your computer regularly.
The more you know about the various scams, the easier it is to protect yourself. Here are some tips and resources* that may help you identify, report and avoid fraud.
Industrial Federal Credit Union will never ask you to provide, update or verify personal or account information (social security number, member number, PIN, credit or debit card numbers, etc.) through unsolicited media. Please contact us if you have questions or if we can help you in anyway.
ID Theft Faceoff - online quiz - OnGuard Online
Identity Theft - Federal Trade Commission
Internet Crime Complaint Center - Report cyber crime.
Online Security At Home - Microsoft
U.S. Computer Emergency Readiness Team
Tips for Identifying and Avoiding Counterfeit Check Scams
Consumer Action - Federal Citizen Information Center
Federal Trade Commission Bureau of Consumer Protection
Federal Trade Commission Complaint Assistant
FBI Fraud Alert
Indiana Attorney General's Office
Putting Telephone Scams on Hold - Federal Trade Commission
Telemarketing Fraud Prevention tips - Federal Bureau of Investigations
National Do Not Call Registry
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